Privacy Policy

Last Updated: August 2026

Car Up Driverless Passenger Car Rental Company (“Car Up” or “we”) is committed to protecting the privacy of its users and maintaining the confidentiality of their personal data. This Policy explains how information is collected, used, stored, and disclosed when using the Car Up website, mobile application, or vehicle rental services.

By using the Platform, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

1. Personal Information

We may collect the following information:

Full name.
Mobile phone number.
Email address.
Date of birth (when required).
Civil ID or Driving License details (when required to complete or verify the booking).
Profile photo (if the user has added it).

2. Booking Information

When you book a vehicle, we may collect the following information:

Vehicle pick-up and drop-off location.
Booking date and time.
Selected vehicle details.
Booking history.
Payment status.
Communications with Customer Service.

3. Device Information

We may automatically collect certain technical information, such as:

Device type.
Operating system.
Internet Protocol (IP Address).
Device identifiers.
Application version.
Crash reports and diagnostic information.

4. Location Information

After obtaining your consent, Car Up may use your geographical location data for the following purposes:

Displaying available vehicles near you.
Facilitating vehicle pick-up and drop-off.
Improving the quality and availability of the services.
Preventing fraud and enhancing security.

You may stop sharing your location at any time through your device settings; however, some services of the application may not function properly.

How We Use Your Information

Car Up uses your information for the following purposes:

Creating and managing your account.
Processing vehicle rental bookings.
Verifying your identity when required.
Sending booking updates and notifications.
Processing payments and refunds.
Providing technical support and customer service.
Improving the quality of the services and the user experience.
Detecting and preventing fraud or misuse of the Platform.
Complying with applicable laws and regulations.

Sharing Information

Car Up does not sell or rent your personal data to any party.

Your information may only be shared when necessary with:

The rental company providing the service.
Electronic payment service providers.
Technology service providers and cloud hosting providers.
Government or regulatory authorities whenever required by law.

Data Protection

Car Up applies appropriate technical and organizational measures to protect your personal data from unauthorized access, use, modification, disclosure, or destruction.

Despite taking all appropriate security measures, complete protection of any electronic transmission or storage method cannot be guaranteed.

Data Retention

Car Up retains your personal data only for the period necessary to provide the services, fulfill legal obligations, resolve disputes, or enforce the Terms and Conditions.

Your Rights

In accordance with the applicable laws, you have the right to:

Access your personal data.
Request correction of any inaccurate information.
Request deletion of your account or personal data whenever legally permitted.
Withdraw your consent to data processing in cases where the processing is based on your consent.

Third-Party Services

The Platform may contain links to or services provided by third parties, and Car Up shall not be responsible for the privacy policies or practices of those third parties.

Children’s Privacy

Car Up’s services are limited to persons who meet the minimum legal age for renting vehicles in accordance with the applicable laws, and Car Up does not knowingly collect any personal data from children.

Changes to this Privacy Policy

Car Up reserves the right to amend this Privacy Policy at any time, and the amendments shall become effective immediately upon publication on the Platform. Your continued use of the Platform after the publication of any amendment shall constitute your acceptance of the amended Policy.

Contact Us

If you have any questions or comments regarding this Privacy Policy, you may contact the Customer Service team through the communication methods available within the application or through the website.