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Terms & Conditions

Terms and Conditionsmet

By accessing, creating an account, or using the Car Up website or mobile application, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and all applicable laws and regulations governing the use of the Platform.

These Terms and Conditions constitute a legally binding agreement between you and Car Up Driverless Passenger Car Rental Company (hereinafter referred to as “Car Up”).

Platform Usage

By browsing, accessing, registering, or using the Platform, you agree to comply with these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you must not use the Platform.

Car Up reserves the right to amend these Terms and Conditions at any time without prior notice. Your continued use of the Platform after any amendment constitutes your acceptance of the updated Terms and Conditions.

Car Rental Services

Car Up provides an online platform that enables users to browse and book vehicles offered by independent rental companies (“Merchants”).

Car Up acts solely as a technology platform connecting users with rental companies and is not a party to any rental agreement between the user and the rental company.

All obligations relating to the rental, including but not limited to the vehicle condition, insurance, delivery, collection, maintenance, and compliance with applicable laws, remain the sole responsibility of the rental company and the renter.

Vehicle rentals are available only to users who are 21 years of age or older, or any higher minimum age required by applicable laws or by the rental company.

Cancellation of Rental Booking

1. Cancellation Due to Merchant Default

The user shall be entitled to a full refund if the cancellation is caused by the rental company’s failure to fulfill its obligations, including but not limited to:

  • Failure to deliver the rented vehicle within the agreed time (more than 45 minutes late).
  • Providing incorrect or misleading vehicle information.
  • Failure to provide comprehensive insurance where required by law.
  • Delivering a vehicle that is not clean, roadworthy, or properly maintained.
  • Failure to provide the agreed airport or hotel pick-up and delivery services.

2. Cancellation by the User

The user may cancel a booking without providing any reason, subject to the following conditions:

  • The cancellation request must be submitted at least twenty-four (24) hours before the scheduled rental start time.
  • If the cancellation request is submitted 24 hours or more before the scheduled rental start time, the user shall receive a refund after deducting 5% of the booking value or KWD 15, whichever is lower, in addition to any charges related to optional services that have already been requested or provided.
  • Cancellation requests submitted less than twenty-four (24) hours before the scheduled rental start time shall not be accepted, and the booking amount shall be deemed fully non-refundable.

Refund Policy

Where a refund is approved in accordance with these Terms and Conditions, the refund shall be processed through the original payment method used for the booking.

Refunds are generally completed within 7 to 14 business days.

For payments made through international banks or international payment providers, the refund process may take up to 30 business days, depending on the procedures of the relevant financial institution.